FAQs

Frequently Asked Questions (FAQs)

1. Do you accept wholesale orders?

Yes. We specialize in wholesale orders and work with resellers, boutiques, and private labels worldwide. Contact us directly to discuss bulk pricing and lead times.

2. Are all gowns made to order?

Yes. Every dress is custom-made after your order is placed. We offer customizable options such as neckline, sleeves, back style, and color.

3. How long does production take?

Production time usually takes 6–8 weeks depending on the design complexity and order volume. Please place orders early, especially for events.

4. Do you offer rush orders?

Yes. If you need a dress urgently, please contact us with the style number and your event date. We will confirm availability and possible shipping timelines.

5. What shipping methods do you use?

We ship globally via DHL, FedEx, UPS, and other express couriers. Shipping times vary based on destination. Learn more on our Shipping Policy page.

6. Can I return or cancel my order?

We do not accept returns or cancellations unless there is a confirmed issue on our side (wrong size, color, etc.). Please see our Return Policy for full details.

7. Do you make custom designs or replicas?

Yes. You may send us inspiration photos or sketches. We can create a custom gown for you or replicate a style with modifications.

8. How can I contact you?

WhatsApp: +86 185 2305 9962
Email: service@ostty.com
Or visit our Contact Us page.